FAQ

I wear a half size, which size should I choose?

We only do whole sizes, so we recommend that half sizes size up.


How do Charlotte Stone Shoes typically fit?

Each style is different, so we recommend checking the sizing notes for the particular style you are interested in. If you’re still unsure, feel free to give us a call or shoot us an e-mail and we’ll do our best to help you out.


The shoes I want are sold out! Will you be getting more?

We cannot guarantee that we will make more of any shoe, but if a style is sold out, there is a chance that we will be ordering more! Put your name on our waitlist or send us an e-mail at hello@charlotte-stone.com and we’ll make sure to let you know once we get more available.


Do you ship internationally?

Yes we do! Please note, at this time, duties will not show up upon checkout but will be billed to the recipient upon shipment. For more information on duty estimates, please contact UPS.


I just placed my order, what now?

Put your feet up! Your shoes are getting packed and will be on your feet in no time. You will receive an order confirmation to the email address provided at check out and another one when your order ships.


When will my order ship?

All orders ship within 72 hours of being placed. Orders placed after 12:00 PM PST Fridays or on weekends or holidays will typically ship out the next business day. If you require expedited shipping, we recommend reaching out to us right away once you place your order.

How can I track my order?

You will receive an email once your order ships with tracking info. If you do not receive an email within 3 business days, please contact info@charlotte-stone.com.


What if I need to change or cancel my order?

Please e-mail us at info@charlotte-stone.com or call us at (805) 667 8251 as soon after placing your order as possible and we will do our best to update your order.


Where can I try on your shoes?

Check out our stockists page to see what styles are carried in a store near you!


What if I need to return my shoes?

We offer free returns on all items (except items marked “Final Sale”) shipped within the United States. For international orders, we are happy to accept returns, but cannot offer pre-paid return shipping labels at this time. All returns must be post-marked within 14 days of receipt. If you decide to return an item, just let us know and we’ll help you through it. To see our full return policy, click here.


What if my return is late?

Returns post-marked within an additional 5 days after the 14-day return window are not eligible for a refund but can be processed for store credit. Any returns postmarked after 21 days of receipt will not be accepted for return and be reshipped to the customer upon receipt.

 

Can I exchange the shoes I ordered for another style or size?

At this time, we are unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.